Frequently Asked Questions (FAQ)

What is CWallet?

CWallet, short for "C Wallet Services WLL," is an award-winning Fintech startup licensed by Qatar Central Bank, headquartered in Doha, Qatar. We offer financial services to low-income and high-volume customers, as well as individuals and establishments preferring cashless transactions.

What services does CWallet provide?

CWallet offers the following services:

What are the requirements to open a CWallet account?

To open a CWallet account, you must be at least 18 years old, possess a valid QID (Qatar ID), and have a local mobile number.

How long does it take to verify my CWallet account?

Verification of your CWallet account is typically completed automatically within a few minutes, provided you pass all the necessary checks mandated by Qatar Central Bank. If, for any reason, you don't pass the initial verification, the process will not exceed 24 hours

Can I register for CWallet if I am outside Qatar?

currently CWallet registration is only available within Qatar. This limitation is in compliance with the Payment Services Provider (PSP) regulations set by Qatar Central Bank.

How many CWallet accounts can I have?

Each individual with a valid QID and mobile number can have only one CWallet account.

What are the costs associated with using CWallet services?

Registering for the service is free. However, nominal transaction fees apply for local and international transfers. For detailed information on charges and fees, please refer to the Charges & Fees Guide

How can I add funds to my CWallet account?

At present, you can top-up your CWallet account using any local debit card issued by Qatar's banks. This can be done through the CWallet Mobile App. Soon, we will introduce additional top-up methods, such as ATMs and authorized agents.

Can I send money to anyone with CWallet?

You can send money to any individual with a local wallet authorized by Qatar Mobile Payment of Qatar Central Bank. Additionally, our CWallet Remittance Services allow you to send money internationally to supported countries.

How to withdraw money from CWallet?

At present, you can withdraw money from your CWallet account by initiating a request through CWallet App to withdraw the money directly to any local bank account, or you can withdraw cash by visiting CWallet HQ office. In the near future, you can withdraw money from any QNB ATM or from any CWallet authorized agent.

How to raise a complaint?

Through our app you can reach out to the support team by initiating a support ticket, and our support team will reach out to you at the earliest.

Is there a minimum balance requirement for my CWallet account?

No, there is no minimum balance required to maintain your CWallet account.

Does CWallet support a refund?

Yes, you can raise a refund ticket from CWallet against any unprocessed transaction.

Can I use CWallet outside of Qatar?

Yes, you can access CWallet services from your mobile phone outside of Qatar. However, please note that roaming charges may apply for such usage.

Is CWallet secure and safe to use?

Yes, we prioritize the security of your CWallet account. It is protected by a 4-digit PIN and/or biometric authentication, ensuring only you can access your account. Additionally, we employ advanced security measures that meet the requirements set by Qatar Central Bank. Our partnership with QNB guarantees compliance with the highest security standards, and we are also PCI-DSS compliant.