Privacy Policy

Who We Are

The website https://cwallet.qa/ operated by cWallet Services ("cwallet") so that cwallet may:

1. Help direct you to products and services which may be of interest to you.
2. Contact you with information and offers, suggestions and recommendations of products and services which may be of interest to you.

Where we use "we", "our" or "us" in this privacy notice, we mean cWallet unless we say otherwise. Where we use "our site" in this privacy notice, we mean https://cwallet.qa/

The information we collect about you:

Each time you visit our site, we may automatically collect information about you and the device you are using, including:

• Information about which pages you visit and which resources you use on our site
• Information about how you got to our site
• Your internet protocol address known as your IP address which is used to connect your device to the internet
• Information about your preferences and items you have bookmarked, liked or shared
• Your device’s operating system and platform
• the type and version of the browser you are using
• Browser plug-in types and versions which extend the functionality of your browser
• MAC addresses which are used as network addresses for Wi-Fi and Ethernet
• traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
• location data
• time zone setting
• weblogs

We also collect any information you provide to us directly by filling in any of the forms on our site.

If you sign up with us on application, we will also collect:

• your name
• your email address
• your mobile number

Please note that as a user on platform, you are responsible for keeping your login information including your password confidential. If you believe that your login information or password has been compromised or that someone else has accessed your account, please notify us immediately by contacting us at [email protected]

Where do we get your information from?

We collect the information you provide to us directly by filling in any of the forms on our app/website.

Why do we need your information?

We need the information we collect automatically about your visit to our site to:

• administer our site
• improve our site to ensure that content is presented in the most effective manner
• allow you to participate in interactive features of our services when you choose to do so
• analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)
• improve your online experience

We need the information you provide directly by filling in any of the forms to:

• direct you to products and/or services which may be of interest to you
• contact you with information and offers, suggestions and recommendations of products and/or services which may be of interest to you
• contact you about those products and/or services on our site in which you have expressed an interest

You do not have to give us any information or confirm that the information we have obtained from other sources is correct.

Who do we share your information with?

We sometimes share some of your information with other organisations.

We use Google analytics and Mixpanel to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices). All the information that is collected is anonymous and is only used to improve how our site works.

We also use a number of carefully selected third parties to supply us with IT products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need.

Where is your information stored?

Your information is stored on servers and filing systems in the State of Qatar. We always make sure that there are appropriate safeguards in place, such as the model contract clauses, binding corporate rules or the EU-US Privacy Shield, to guarantee that your information - and your rights - are protected to the same high standard as under EU law.

Our site may, from time to time, contain links to and from the websites of third parties (e.g. payment processing sites). If you follow a link to any of these websites, please note that these websites have their own terms and conditions, privacy notices and cookie notices and we do not accept any responsibility or liability for those notices or your use of those websites.

Unfortunately sending information via the internet is not totally secure. Although we do our best to protect your information, we cannot guarantee the security of any information you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

How long do we keep your information for?

We only keep your information for as long as we need it.

If you have an online account with us or provide information directly to us by filling in the forms on our site we will keep your information for no more than 5 years from the date you cease to have any active accounts with us. We keep your information for this long so that we can:

• ensure we contact you with information on products, services, suggestions, offers and recommendations relevant and appropriate to you
• deal with any issues or concerns that you may have about how we handled your account
• bring or defend any legal claims.

Do we carry out profiling and automated decision making?

We use Google analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account.

We do not carry out any other profiling or automated decision-making in respect of the information we automatically collect about you when you visit our site.

The profiling and automated decision-making we carry out in respect of the information we hold about you and your account is used to enable us to ensure relevant information, suggestions and recommendations for products are sent to you by us.

What rights do you have?

Under the data protection rules, you have a number of rights in respect of your information, which include the right to:

• access your information
• withdraw your consent to the processing of your information at any time
• ask us to make changes to the information we hold about you to make sure that it is accurate and up to date
• delete or erase your information (sometimes called the right to be forgotten)
• stop or restrict our processing of your information
• object to our processing your information
• not be subject to automated decision-making and
• request the transfer of some of the information we hold about you (known as data portability).

If you would like to exercise any of your rights, please contact us at [email protected] or in writing to cwallet services, 5th Floor, Al Nasser Tower B, Corniche Road PO Box 23264 Doha, Qatar. Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.

You have the right to request a copy of the information we hold about you by sending your request in writing to us at 5th Floor, Al Nasser Tower B, Corniche Road PO Box 23264 Doha, Qatar.

You can unsubscribe from our emails at any time by clicking on "unsubscribe" at the bottom of the email.

Changes to this notice

We will regularly review this notice and keep it updated to make sure that the information we provide you is accurate and up to date.

Any changes to this notice will be highlighted on our site so that you can see what has been changed.

This notice was last reviewed and updated in April 2020.